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Customer Research

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Explain in detail how you have established that there is a market for your product. 

Describe what market research you have done and the survey method you have used.  Explain why you have used this method.

Whatever market research you do, to keep consistent and to produce accurate information, you will have to use a questionnaire.

Ensure your questionnaire includes these questions:

  • How many potential customers are there?
  • How often will they buy your products/service?
  • How much will they pay?

Quote figures where appropriate.  Include a copy of any questionnaires used and a summary sheet showing the results.

The most important part of your market research is to ascertain if the market you are entering into is big enough to justify you starting your business.

Before you start spending lots of money starting up your business, spend some time finding out if there are customers for your product or service.

In many cases you will be sure there are customers but you will need to find out if there are enough.  There may be many competitors and not enough customers to go round.

It is also worthwhile finding out how much these potential customers are prepared to pay.  Don’t compete on price alone.  It could be there is a niche market that will pay more than the average. 

Finally, you should make an attempt to find out the total value of the market that you are entering into.  This is done by answering the following questions:-

  • How many customers are there?
  • How often do they buy?
  • How much will they pay?

By multiplying the answers to these three questions you will come up with an approximation of the total value of the market.

In addition to answering the above three questions you will need to ask if your potential customers are prepared to change from their existing supplier and use you!  This will enable you to make a guess at the value of your future sales.

All these questions will need to be rationalised in a questionnaire.

Further Business Advice

The Enterprise Agency offers free and confidential advice to businesses in North East Lincolnshire. If you have a business idea and would like to give it the best possible chance to succeed, then contact the Enterprise Agency on 01472 312121

 

How to use these resources

These articles and resources are designed to help new businessses get the best possible start by writing a comprehensive Business Plan.

To get started, please download the Enterprise Agency Business Plan Template which is available in Word Format

This template is designed to help you through the various tasks that should be completed when writing an effective Business Plan.